{"id":11493,"date":"2026-06-05T12:27:48","date_gmt":"2026-06-05T10:27:48","guid":{"rendered":"https:\/\/tobe.sk\/general-terms-and-conditions\/"},"modified":"2026-07-02T22:18:58","modified_gmt":"2026-07-02T20:18:58","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/tobe.sk\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"\n
    \n
  1. The company ToBe s.r.o., with its registered office at Stromov\u00e1 7, 831 01 Bratislava \u2013 Nov\u00e9 Mesto district, ID No.: 53 509 323, registered in the Commercial Register of the City Court Bratislava III, Section: Sro, Entry No.: 150396\/B, tel. 0904 155 507, e-mail: info@tobe.sk, is a healthcare provider under a valid permit, specifically a non-state healthcare facility of joint diagnostic and treatment units in the field of physiotherapy of functional and structural disorders of the musculoskeletal system, certified work activity mobilization techniques (hereinafter referred to as the “Provider”).<\/li>\n\n\n\n
  2. The Provider provides physiotherapeutic services \u2013 physiotherapy of functional and structural disorders of the musculoskeletal system; certified work activity: mobilization techniques, and other services aimed at regeneration and reconditioning such as massages (hereinafter also referred to as “Healthcare”), as well as other supplementary services of a non-medical nature, such as traditional Chinese medicine, rebozo techniques, therapy with a psychologist, counseling, and consultations (hereinafter also referred to as “Non-medical Services”; Healthcare and Non-medical Services together as the “Service” or in the plural as “Services”).<\/li>\n\n\n\n
  3. The Provider provides Services to natural persons (“Client”).<\/li>\n<\/ol>\n\n

    II. Provision of Services <\/p>\n\n

      \n
    1. The Provider provides Healthcare through healthcare professionals and other Non-medical Services through authorized persons.<\/li>\n\n\n\n
    2. The Client acknowledges that the Provider also provides Services through its contractual partners \u2013 suppliers who act in the name and on behalf of the Provider. The Provider is entitled to decide that Services will be provided to the Client through its supplier. <\/li>\n\n\n\n
    3. A description of the individual Services provided by the Provider can be found on the Provider’s website www.tobe.sk, or will be provided to the Client by phone\/in person, depending on the method of booking an appointment for a specific type of Service with the Provider.<\/li>\n\n\n\n
    4. The Provider provides medical Services during approved office hours, which are published on the Provider’s website \u2013 www.tobe.sk as well as at the place of Service provision, i.e., the Provider’s place of business. The Provider provides non-medical Services according to a set schedule, which is published on the Provider’s website \u2013 www.intimfyzio.sk as well as at the place of service provision, i.e., at the Provider’s place of business. <\/li>\n\n\n\n
    5. The Client acknowledges that the Provider ensures the management and storage of medical records about the Client to the extent required by Act No. 576\/2004 Coll. on Healthcare. <\/li>\n\n\n\n
    6. Before the provision of the Service by the Provider, the Client is obliged to inform the Provider, or the Provider’s supplier through whom the Provider provides the Service, truthfully and completely about their health status, all and any health problems and\/or all and any other facts essential for the performance of the Services or in connection with them, which are essential with regard to health protection and prevention of harm to the Client’s health and\/or damage to the Client’s property, and to answer the questions of the Provider or their supplier truthfully and not to withhold anything. In the event that it is proven that the information according to this paragraph of this article of the GTC was not provided by the Client in full, truthfully and\/or essential facts were withheld by the Client, the Provider bears no responsibility for damage and\/or harm to health caused to the Client or a third party. <\/li>\n\n\n\n
    7. In the event that the Provider is to provide Services to a minor \u2013 a person under 18 years of age (with the exception of persons who have acquired full legal capacity according to Section 8, Paragraph 2 of the Civil Code), or to a person whose legal capacity has been restricted and a legal representative or a representative appointed by a final decision of the relevant court acts for such an incapacitated person, the Provider is entitled to request the original of the said final decision of the relevant court from the representative and make a copy. The Service will be provided to these persons only with the prior consent and\/or in the presence of their representative. The representative is responsible for any damage caused to the Provider by the minor or the person whose legal capacity has been restricted. <\/li>\n\n\n\n
    8. The Client is obliged to follow the Provider’s instructions during the provision of Services. <\/li>\n<\/ol>\n\n

      III. Booking of Services <\/p>\n\n

        \n
      1. Booking of appointments for the provision of Services takes place via online booking through the Provider’s website: www.tobe.sk, by phone, e-mail, or based on a personal agreement between the Provider and the Client. The Client is responsible for the correctness of the data entered when making the booking. <\/li>\n\n\n\n
      2. After receiving a booking for a Service appointment by any of the methods according to Paragraph 1 of this article of the GTC, the Provider undertakes to confirm the booking by sending an e-mail to the Client’s provided e-mail address. <\/li>\n\n\n\n
      3. The Service Agreement is not concluded remotely; it is concluded at the place of Service provision between the Provider and the Client (hereinafter referred to as the “Service Agreement”). The Service Agreement is concluded for a fixed term, specifically for the period until the Service is fully provided. <\/li>\n<\/ol>\n\n

        IV. Cancellation of a Service Booking Appointment <\/p>\n\n

          \n
        1. Free cancellation of a Service appointment by the Client is possible no later than 24 hours before the booked appointment, by unsubscribing via the available link provided in the booking, or by e-mail, SMS, or phone call to the contacts provided by the Provider on the website and\/or by another suitable method of notifying the Provider of this fact. <\/li>\n\n\n\n
        2. If the appointment is cancelled by the Client later, i.e., if the deadline for cancelling the Service appointment according to the previous sentence is not met, the Provider is entitled to charge the Client a cancellation fee in the amount of the price of the booked Service. An invoice with the cancellation fee due to non-compliance with the GTC will be sent to the Client at the e-mail address they provided. Until the cancellation fee is paid by the Client, no further service will be provided to the Client by the company. Appointments agreed upon during the period of the unpaid fee will be automatically cancelled. <\/li>\n\n\n\n
        3. Free cancellation of participation in a Service appointment less than 24 hours before the booked appointment is possible only for serious reasons and after proper justification by the Client, and also in the case of newly discovered health problems and\/or restrictions that objectively prevent the Client from undergoing the provision of the Service and\/or Services.<\/li>\n\n\n\n
        4. If the Client cannot attend a Service appointment, they may, after prior agreement with the Provider, replace this appointment with another date if one is available in the next calendar week, or, after agreement with the Provider, transfer this appointment to another Client without an additional fee.<\/li>\n<\/ol>\n\n

          V. Price for the Provision of Services<\/p>\n\n

            \n
          1. The Provider provides Services for a fee in accordance with the valid Price List (hereinafter referred to as the “Price for Services”), which is freely accessible to Clients (on the website www.tobe.sk or physically at the place of Service provision, i.e., the Provider’s registered office). Prices for Services in the price list include VAT. The Price List forms an integral part of any contractual relationship between the Provider and the Client (i.e., including but not limited to the Service Agreement and the Purchase Agreement within the meaning of Art. VI of these GTC). <\/li>\n\n\n\n
          2. The Provider does not have a contract with any health insurance company; therefore, the Price for Services is paid by the Client in full.<\/li>\n\n\n\n
          3. The Client can pay the Price for Services (i) by non-cash transfer to the Provider’s bank account, which will be provided to the Client upon request; or (ii) by payment card; or (iii) in cash at the place of Service provision, i.e., at the Provider’s place of business. The Provider will provide the Client with a receipt for the payment made. In the case of payment by bank transfer, the Provider will issue a confirmation-invoice to the Client either in paper form or send such a document to the e-mail address provided by the Client. <\/li>\n\n\n\n
          4. Unless the contracting parties have agreed otherwise, in the case of payment of the Price for Services in cash or by payment card, the Price for Services is due upon provision of the Service; in the case of a non-cash bank transfer, within 3 working days from the day the Service is provided. The Client’s obligation to pay the Price for Services is fulfilled at the moment the relevant amount corresponding to the Price for Services is credited to the Provider’s bank account. <\/li>\n\n\n\n
          5. Offered discounted therapy packages are valid for six (6) months from their purchase. After the package’s validity period expires, unused therapies (services) expire without the right to financial or any other form of compensation. The therapy package is tied to a specific therapist chosen by the client when purchasing the package. It is not possible to use therapies from the package with another therapist unless agreed otherwise. If the client cancels or moves a therapy appointment less than 24 hours before the agreed time, or fails to show up for the therapy, such therapy will be considered completed and will be automatically deducted from the package without the right to any compensation. <\/li>\n\n\n\n
          6. Purchased gift vouchers are valid for six (6) months from their purchase. After the package’s validity period expires, unused credit or service (therapy) expires without the right to financial or any other form of compensation. <\/li>\n\n\n\n
          7. VI. Sale of Goods, Price of Goods <\/li>\n\n\n\n
          8. In addition to providing Services, the Provider offers for sale to Clients various products, preparations, items, aids, and other goods related to health, a healthy lifestyle, movement, physiotherapy, physical rehabilitation, exercise, and an active lifestyle (hereinafter referred to as “Goods”).<\/li>\n\n\n\n
          9. Goods are offered for sale exclusively at the Provider’s business premises, i.e., Goods can only be purchased and picked up in person. The Provider does not perform remote sales of Goods. <\/li>\n\n\n\n
          10. Information about the Goods and their main characteristics, including the price for individual Goods (hereinafter referred to as the “Price for Goods”), is provided by the Provider directly at the Provider’s registered office.<\/li>\n\n\n\n
          11. The conclusion of a purchase agreement for Goods (hereinafter referred to as the “Purchase Agreement”) is voluntary, and the provision of any Service is not conditional on the purchase of Goods.<\/li>\n\n\n\n
          12. In the case of payment for Goods, the price can be paid exclusively (i) by payment card or (ii) in cash at the Provider’s premises. The Provider will provide the Client with a receipt for the payment made. <\/li>\n<\/ol>\n\n

            VIII. Liability for Defects <\/p>\n\n

              \n
            1. The Provider is liable for defects in the Goods according to the relevant provisions on the sale of goods in a shop (consumer purchase agreements) within the meaning of Act No. 40\/1964 Coll., the Civil Code. <\/li>\n\n\n\n
            2. If it is a defect in the Goods that can be removed, the Client has the right to have it removed free of charge, in a timely and proper manner. The Provider is obliged to remove the defect without undue delay. <\/li>\n\n\n\n
            3. Instead of removing the defect in the Goods, the Client may request a replacement of the item, or if the defect concerns only a part of the item, a replacement of the part, if this does not incur disproportionate costs for the Provider with regard to the Price for Goods or the severity of the defect. The Provider may always replace a defective item with a defect-free one instead of removing the defect, provided this does not cause serious difficulties for the Client. <\/li>\n\n\n\n
            4. If it is a defect in the Goods that cannot be removed and which prevents the item from being properly used as a defect-free item, the Client has the right to a replacement of the item or the right to withdraw from the Purchase Agreement. The same rights belong to the Client if the defects are removable, but the Client cannot properly use the item due to the re-occurrence of the defect after repair or due to a larger number of defects. If there are other non-removable defects, the Client has the right to a reasonable discount on the price of the item. <\/li>\n\n\n\n
            5. Rights from liability for defects in the item for which a warranty period applies shall expire if they are not exercised within the warranty period. The length of the warranty period is governed by generally binding legal regulations. <\/li>\n\n\n\n
            6. The provisions on liability for defects also apply appropriately to liability for defects in Services. A Service has defects if it was not provided in the agreed scope or was not provided in accordance with the legal regulations valid at the time the Service Agreement was concluded. <\/li>\n<\/ol>\n\n

              IX. Complaints, Grievances <\/p>\n\n

                \n
              1. The Client may file a complaint regarding Goods or Services with the Provider (i) in writing, by a letter sent to the address of the provider’s registered office, (ii) electronically to the Provider’s e-mail address info@tobe.sk, or (iii) in person at the Provider’s registered office. After filing a complaint, the Provider will provide the Client with a confirmation of its receipt, either (i) by a letter to the Client’s address provided to the Provider, (ii) by e-mail to the client’s e-mail address provided to the Provider, or (iii) in person when filing the complaint in person. In the complaint, the Client must fully describe the defect and specify which of the rights according to the previous article they are exercising (removal of defect\/replacement of item\/replacement of part of the item\/withdrawal from the agreement\/reasonable discount on the price). <\/li>\n\n\n\n
              2. If the Client files a complaint regarding Goods and the takeover of the subject of the complaint by the Provider occurs on a later day than the day the complaint was filed, the deadlines for processing the complaint according to this article begin to run from the day the subject of the complaint is taken over by the Provider.<\/li>\n\n\n\n
              3. After the Client files a complaint, depending on which right within the meaning of the previous article the Client is exercising, the Provider will decide on the method of processing the complaint (by handing over the repaired subject of the complaint, replacing the subject of the complaint, returning the purchase price of the subject of the complaint, paying a reasonable discount on the price of the subject of the complaint, a written invitation to take over the performance, or its justified rejection) immediately, in complex cases no later than 3 working days from the day the complaint was filed, and in justified cases, especially if a complex technical assessment of the condition of the product or service is required, no later than 30 days from the day the complaint was filed.<\/li>\n\n\n\n
              4. After determining the method of processing the complaint, the complaint will be processed immediately; in justified cases, the complaint can also be processed later; however, processing the complaint must not take longer than 30 days from the day the complaint was filed.<\/li>\n\n\n\n
              5. The Provider will send a written document to the Client about the processing of the complaint no later than 30 days from the day the complaint was filed, but no later than together with the document on the processing of the complaint if the deadline for its processing began to run from the day the subject of the complaint was taken over by the Provider.<\/li>\n\n\n\n
              6. Grievances and suggestions can be sent to the Provider at the e-mail address info@tobe.sk. The consumer also has the right to address their grievance or suggestion to the supervisory authority, which is the Slovak Trade Inspection. <\/li>\n<\/ol>\n\n

                IX. Delivery <\/p>\n\n

                  \n
                1. Unless otherwise stated in these GTC, the contracting parties may deliver all written correspondence to each other via e-mail.<\/li>\n\n\n\n
                2. The Client delivers correspondence to the Provider at the e-mail address info@tobe.sk. The Provider delivers correspondence to the Client at the e-mail address designated for this purpose by the Client. <\/li>\n<\/ol>\n\n

                  X. Final Provisions<\/p>\n\n

                    \n
                  1. All and any agreements between the contracting parties are governed by the legal order of the Slovak Republic. If any provision of the GTC is invalid or ineffective, or becomes so, the validity and effectiveness of the remaining provisions of these GTC shall not be affected. <\/li>\n\n\n\n
                  2. The Client and the Provider undertake to resolve any disputes by mutual agreement to maintain the satisfaction and good name of both contracting parties. In the event of an unsuccessful amicable resolution of the matter, the general courts of the Slovak Republic will be competent to decide. <\/li>\n\n\n\n
                  3. In cases determined by a special regulation \u2013 Act No. 391\/2015 Coll. on Alternative Resolution of Consumer Disputes, the right of the Client as a consumer in the event of a dispute arising from a consumer contract to turn to an alternative dispute resolution entity, which is the Slovak Trade Inspection, remains preserved. However, this option does not apply to disputes related to a consumer contract whose subject is the provision of Healthcare. <\/li>\n\n\n\n
                  4. All property rights and intellectual property rights to the Provider’s website, especially copyrights to the content, including the page layout, photos, videos, graphics, trademarks, the Provider’s logo, and other content and elements, belong exclusively to the Provider and these may not be used in any way and for any purpose by a third party without the prior written consent of the Provider.<\/li>\n\n\n\n
                  5. The Provider reserves the right, in justified cases, not to conclude any contract with any person and\/or to enter into a contractual relationship with such a person, especially but not exclusively if they have previously breached a contract and\/or the GTC in a substantial way.<\/li>\n\n\n\n
                  6. By purchasing Goods, ordering Services, and\/or concluding any Agreement with the Provider, the Client expresses their explicit consent to these GTC and simultaneously declares that they had the opportunity to familiarize themselves with these GTC before the actual purchase of Goods, ordering of Services, and\/or conclusion of the agreement. These GTC are publicly available at the internet address www.tobe.sk and at the Provider’s registered office. <\/li>\n\n\n\n
                  7. This version fully replaces previous versions and supplements of the GTC.<\/li>\n<\/ol>\n\n

                    In Bratislava, on June 1, 2026 <\/p>\n","protected":false},"excerpt":{"rendered":"

                    II. Provision of Services III. Booking of Services IV. Cancellation of a Service Booking Appointment V. Price for the Provision of Services VIII. Liability for Defects IX. Complaints, Grievances IX. Delivery X. Final Provisions In Bratislava, on June 1, 2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-11493","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/pages\/11493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/comments?post=11493"}],"version-history":[{"count":1,"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/pages\/11493\/revisions"}],"predecessor-version":[{"id":11494,"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/pages\/11493\/revisions\/11494"}],"wp:attachment":[{"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/media?parent=11493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}