{"id":11517,"date":"2026-06-05T13:18:08","date_gmt":"2026-06-05T11:18:08","guid":{"rendered":"https:\/\/tobe.sk\/general-terms-and-conditions-gtc\/"},"modified":"2026-07-16T20:57:07","modified_gmt":"2026-07-16T18:57:07","slug":"general-terms-and-conditions-gtc","status":"publish","type":"page","link":"https:\/\/tobe.sk\/en\/general-terms-and-conditions-gtc\/","title":{"rendered":"General Terms and Conditions (GTC)"},"content":{"rendered":"\t\t
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General Terms and Conditions<\/strong><\/p>

ToBe s.r.o., with its registered office at Stromov\u00e1 7, 831 01 Bratislava \u2013 Nov\u00e9 Mesto, Slovakia, Company ID No. 53 509 323, registered in the Commercial Register maintained by the Municipal Court Bratislava III, Section Sro, File No. 150396\/B, telephone: +421 904 155 507, e-mail: info@tobe.sk, is a healthcare provider operating under a valid healthcare licence as a non-state outpatient healthcare facility providing examination and treatment services in the field of physiotherapy for functional and structural disorders of the musculoskeletal system, including certified mobilisation techniques (hereinafter referred to as the “Provider”).<\/p>

The Provider offers physiotherapy services, including the treatment of functional and structural disorders of the musculoskeletal system and certified mobilisation techniques (hereinafter referred to as the “Healthcare Services”), as well as regeneration and reconditioning services, such as massage therapy. The Provider also offers additional non-healthcare services, including Traditional Chinese Medicine, rebozo techniques, psychological therapy, counselling, and consultations (hereinafter referred to as the “Non-Healthcare Services”). Healthcare Services and Non-Healthcare Services are collectively referred to as the “Services” or individually as a “Service.”<\/p>

The Provider provides the Services to natural persons (the “Client”).<\/p>

II. Provision of Services<\/strong><\/p>

The Provider delivers Healthcare Services through qualified healthcare professionals and Non-Healthcare Services through authorised service providers.<\/p>

The Client acknowledges that the Provider may also provide the Services through its contractual partners or suppliers, who act in the name and on behalf of the Provider. The Provider reserves the right to determine whether the Services will be provided directly or through one of its contractual partners or suppliers.<\/p>

A description of the individual Services offered by the Provider is available on the Provider’s website at www.tobe.sk or will be provided to the Client by telephone or in person, depending on the method used to book the relevant Service.<\/p>

Healthcare Services are provided during the Provider’s published opening hours, which are available on the Provider’s website at www.tobe.sk and at the Provider’s premises. Non-Healthcare Services are provided according to a scheduled timetable, which is also available on the Provider’s website and at the Provider’s premises.<\/p>

The Client acknowledges that the Provider maintains and stores the Client’s medical records in accordance with Act No. 576\/2004 Coll. on Healthcare.<\/p>

The Client is required to provide the Provider, or the Provider’s contractual partner or supplier through whom the Services are provided, with complete and accurate information regarding their health status, any existing medical conditions, and any other facts relevant to the provision of the Services. The Client shall answer all questions asked by the Provider or its contractual partner or supplier truthfully and shall not withhold any information that may be relevant to the protection of the Client’s health or the prevention of injury, damage, or other harm. If it is subsequently established that the Client provided incomplete or inaccurate information or concealed material facts, the Provider shall not be liable for any damage, injury, or loss suffered by the Client or any third party as a result.<\/p>

Where the Services are to be provided to a minor (a person under 18 years of age, except for persons who have acquired full legal capacity pursuant to Section 8(2) of the Civil Code) or to a person whose legal capacity has been restricted, the Provider may require the legal representative or court-appointed guardian to present the original of the final court decision confirming their authority to act on behalf of that person and may retain a copy of such decision. Services will be provided to such persons only with the prior consent of, and\/or in the presence of, their legal representative or court-appointed guardian. The legal representative shall be liable for any damage caused to the Provider by the minor or the person whose legal capacity has been restricted.<\/p>

The Client shall follow the Provider’s instructions when receiving the Services.<\/p>

III. Service Reservations<\/strong><\/p>

Appointments for Services may be booked online via the Provider’s website at www.tobe.sk, by telephone, by e-mail, or by personal arrangement between the Provider and the Client. The Client is responsible for ensuring that all information provided when making a booking is accurate.<\/p>

Upon receiving a booking request by any of the methods set out in paragraph 1 of this Article of these GTC, the Provider shall confirm the booking by e-mail to the Client’s designated e-mail address.<\/p>

The Service Agreement is concluded in person at the place where the Service is provided and is not concluded by means of distance communication. The agreement is entered into between the Provider and the Client (hereinafter referred to as the “Service Agreement”). The Service Agreement is concluded for a fixed term and remains in force until the agreed Service has been fully provided.<\/p>

IV. Cancellation of Appointments<\/strong><\/p>

The Client may cancel a booked appointment free of charge no later than 24 hours before the scheduled appointment time by using the cancellation link provided at the time of booking, or by contacting the Provider by e-mail, SMS, telephone, or any other appropriate means of communication specified on the Provider’s website.<\/p>

If the Client cancels the appointment less than 24 hours before the scheduled appointment time, the Provider shall be entitled to charge a cancellation fee equal to the full price of the booked Service. An invoice for the cancellation fee will be sent to the Client’s e-mail address. Until the cancellation fee has been paid in full, the Provider reserves the right to refuse any further bookings by the Client. Any appointments booked during this period may be cancelled by the Provider.<\/p>

Cancellation less than 24 hours before the scheduled appointment may be accepted without charge only in exceptional circumstances, provided that the Client promptly notifies the Provider and demonstrates a serious reason for the cancellation, including newly arising health conditions or other limitations that objectively prevent the Client from attending or completing the Service.<\/p>

If the Client is unable to attend a booked appointment, they may, subject to the Provider’s prior approval, reschedule the appointment to another available time during the following calendar week or transfer the appointment to another person without additional charge.<\/p>

V. Fees for Services<\/strong><\/p>

The Provider offers the Services for the fees set out in the current Price List (hereinafter referred to as the “Fees for Services”), which is available to the Client on the Provider’s website at www.tobe.sk and at the Provider’s premises. All fees are stated in euros and include VAT where applicable. The Price List forms an integral part of every contractual relationship between the Provider and the Client, including, without limitation, the Service Agreement and the Purchase Agreement referred to in Article VI of these GTC.<\/p>

The Provider does not have contracts with any health insurance companies. Accordingly, the Fees for Services are payable in full by the Client.<\/p>

The Client may pay the Fees for Services by:<\/p>

  • (i) bank transfer to the Provider’s bank account, the details of which will be provided upon request;<\/li>
  • (ii) payment card; or<\/li>
  • (iii) cash at the Provider’s premises.<\/li><\/ul>

    The Provider shall issue the Client with proof of payment. Where payment is made by bank transfer, the Provider shall issue a tax invoice or payment confirmation, either in paper form or electronically to the e-mail address provided by the Client.<\/p>

    Unless otherwise agreed by the parties, payment by cash or payment card is due at the time the Service is provided. Where payment is made by bank transfer, the Fees for Services are due within three (3) business days of the date on which the Service is provided. The Client’s payment obligation shall be deemed fulfilled when the relevant amount is credited to the Provider’s bank account.<\/p>

    Therapy packages purchased at a discounted price are valid for six (6) months from the date of purchase. Any unused sessions remaining after the expiry of the validity period shall expire without entitlement to a refund or any other form of compensation. Each therapy package is linked to the specific therapist selected by the Client at the time of purchase and may not be used with another therapist unless otherwise agreed by the Provider.<\/p>

    If the Client cancels or reschedules a therapy appointment less than 24 hours before the scheduled appointment, or fails to attend without prior notice, the session shall be deemed to have been provided and will be deducted from the therapy package without any entitlement to a refund or other compensation.<\/p>

    Gift vouchers are valid for six (6) months from the date of purchase. Any unused credit or unredeemed Service remaining after the expiry of the validity period shall expire without entitlement to a refund or any other form of compensation.<\/p>

    VI. Sale of Goods and Price of Goods<\/strong><\/p>

    In addition to providing Services, the Provider offers Clients for sale various products, preparations, equipment, aids, and other goods related to health, healthy lifestyle, exercise, physiotherapy, physical rehabilitation, and an active lifestyle (hereinafter referred to as the “Goods”).<\/p>

    The Goods are sold exclusively at the Provider’s premises and may only be purchased and collected in person. The Provider does not sell Goods remotely.<\/p>

    Information about the Goods and their main characteristics, including the price of each individual item (hereinafter referred to as the “Price of Goods”), is provided by the Provider at the Provider’s premises.<\/p>

    The conclusion of a purchase agreement for the Goods (hereinafter referred to as the “Purchase Agreement”) is voluntary and is not a condition for the provision of any Service.<\/p>

    The Client may pay for the Goods exclusively by:<\/p>

    • (i) payment card; or<\/li>
    • (ii) cash at the Provider’s premises.<\/li><\/ul>

      The Provider shall provide the Client with proof of payment.<\/p>

      VII. Liability for Defects<\/strong><\/p>

      The Provider is liable for defects in the Goods in accordance with the applicable provisions governing the sale of goods in a shop (consumer purchase contracts) under Act No. 40\/1964 Coll., the Civil Code.<\/p>

      If a defect in the Goods can be remedied, the Client has the right to have the defect removed free of charge, within a reasonable time, and properly. The Provider shall remedy the defect without undue delay.<\/p>

      Instead of remedying the defect, the Client may request replacement of the item, or, where the defect concerns only part of the item, replacement of that part, provided that this does not result in unreasonable costs for the Provider in relation to the Price of the Goods or the severity of the defect. The Provider may always replace a defective item with a defect-free item instead of remedying the defect, provided that this does not cause significant difficulties for the Client.<\/p>

      If the defect cannot be remedied and prevents the item from being used properly as a defect-free item, the Client has the right to replacement of the item or withdrawal from the Purchase Agreement. The same rights apply if the defect can be remedied but the Client cannot properly use the item due to the recurrence of the defect after repair or due to multiple defects. If other defects that cannot be remedied occur, the Client has the right to a reasonable discount on the Price of the Goods.<\/p>

      Rights arising from liability for defects in an item subject to a warranty period expire if they are not exercised within the applicable warranty period. The duration of the warranty period is governed by generally binding legal regulations.<\/p>

      The provisions on liability for defects shall apply accordingly to liability for defects in Services. A Service shall be considered defective if it was not provided to the agreed extent or was not provided in accordance with the applicable legal regulations in force at the time of conclusion of the Service Agreement.<\/p>

      VIII. Complaints<\/strong><\/p>

      The Client may submit a complaint regarding the Goods or Services to the Provider:<\/p>

      • (i) in writing, by sending a letter to the Provider’s registered office;<\/li>
      • (ii) electronically, by e-mail to info@tobe.sk; or<\/li>
      • (iii) in person at the Provider’s registered office.<\/li><\/ul>

        Upon receipt of a complaint, the Provider shall provide the Client with confirmation of its receipt either:<\/p>

        • (i) by letter sent to the Client’s address provided to the Provider;<\/li>
        • (ii) by e-mail sent to the Client’s e-mail address provided to the Provider; or<\/li>
        • (iii) in person at the time the complaint is submitted.<\/li><\/ul>

          When submitting a complaint, the Client shall provide a detailed description of the defect and specify which right under the preceding Article the Client is exercising (remedy of the defect, replacement of the item, replacement of a part of the item, withdrawal from the Purchase Agreement, or a reasonable discount on the price).<\/p>

          If the Client submits a complaint regarding the Goods and the Provider takes over the subject of the complaint on a date later than the date on which the complaint was submitted, the time limits for handling the complaint under this Article shall begin to run from the date on which the Provider takes over the subject of the complaint.<\/p>

          After receiving a complaint, and depending on the right exercised by the Client under the preceding Article, the Provider shall determine the method of handling the complaint. The Provider shall do so immediately, in complex cases no later than three (3) working days from the date of submission of the complaint, and in justified cases, in particular where a complex technical assessment of the condition of the Goods or Services is required, no later than 30 days from the date of submission of the complaint.<\/p>

          After the method of handling the complaint has been determined, the complaint shall be handled without undue delay. In justified cases, the complaint may be handled at a later date; however, the handling of the complaint shall not exceed 30 days from the date on which the complaint was submitted.<\/p>

          The Provider shall provide the Client with a written document confirming the outcome of the complaint procedure no later than 30 days from the date of submission of the complaint. Where the time limit for handling the complaint begins to run from the date on which the Provider receives the subject of the complaint, the written document shall be provided no later than together with the document confirming the handling of the complaint.<\/p>

          Complaints and suggestions may be submitted to the Provider by e-mail at info@tobe.sk. The consumer has the right to contact the supervisory authority, the Slovak Trade Inspection, regarding a complaint or suggestion.<\/p>

          IX. Delivery of Correspondence<\/strong><\/p>

          Unless otherwise provided in these GTC, the contracting parties may deliver all written correspondence to each other by e-mail.<\/p>

          The Client shall send correspondence to the Provider at info@tobe.sk. The Provider shall send correspondence to the Client at the e-mail address provided by the Client for this purpose.<\/p>

          X. Final Provisions<\/strong><\/p>

          All contractual relationships between the contracting parties shall be governed by the laws of the Slovak Republic. If any provision of these GTC is or becomes invalid or ineffective, the validity and effectiveness of the remaining provisions shall not be affected.<\/p>

          The Client and the Provider undertake to resolve any disputes primarily through mutual agreement, with the aim of maintaining the satisfaction and good reputation of both contracting parties. If an amicable resolution cannot be reached, disputes shall be decided by the competent general courts of the Slovak Republic.<\/p>

          In cases specified by Act No. 391\/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes, the Client, as a consumer, retains the right to contact the relevant alternative dispute resolution entity, namely the Slovak Trade Inspection, in the event of a dispute arising from a consumer contract. This option does not apply to disputes arising from consumer contracts concerning the provision of Healthcare Services.<\/p>

          All property rights and intellectual property rights relating to the Provider’s website, including but not limited to copyrights to its content, page layout, photographs, videos, graphics, trademarks, the Provider’s logo, and other content and elements, belong exclusively to the Provider. Such content may not be used by any third party for any purpose without the Provider’s prior written consent.<\/p>

          The Provider reserves the right, in justified cases, not to enter into a contract with a person and\/or not to establish a contractual relationship with such person, in particular, but not exclusively, where that person has previously materially breached a contract and\/or these GTC.<\/p>

          By purchasing Goods, booking Services, and\/or entering into any agreement with the Provider, the Client expressly agrees to these GTC and confirms that they had the opportunity to become familiar with these GTC prior to purchasing Goods, booking Services, and\/or entering into the relevant agreement. These GTC are publicly available on the Provider’s website at www.tobe.sk and at the Provider’s registered office.<\/p>

          These GTC replace all previous versions and amendments of the GTC.<\/p>

          In Bratislava, on 1 June 2026.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          General Terms and Conditions ToBe s.r.o., with registered office at Stromov\u00e1 7, 831 01 Bratislava \u2013 Nov\u00e9 Mesto district, Company ID: 53 509 323, registered in the Commercial Register of the Bratislava III District Court, Section: Sro, Insert No.: 150396\/B, phone: 0904 155 507, email: info@tobe.sk, a healthcare provider under a valid permit, specifically a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-11517","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/pages\/11517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/comments?post=11517"}],"version-history":[{"count":1,"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/pages\/11517\/revisions"}],"predecessor-version":[{"id":11518,"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/pages\/11517\/revisions\/11518"}],"wp:attachment":[{"href":"https:\/\/tobe.sk\/en\/wp-json\/wp\/v2\/media?parent=11517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}